Job Summary:
Provide exceptional customer service, administrative support, and serve as the first point of contact for clients, visitors, and employees. Ensure seamless day-to-day operations, maintain a professional and organized reception area, and perform various administrative tasks.
Key Responsibilities:
Customer Service:
- Greet and welcome clients, visitors, and employees.
- Respond to inquiries, provide information, and resolve issues.
- Answer and direct phone calls, take messages, and manage voicemail.
- Handle customer complaints and escalate issues to management.
Administrative Tasks:
- Manage and maintain reception area, including tidiness and organization.
- Sort, distribute, and manage mail, packages, and courier services.
- Coordinate meetings, appointments, and events.
- Prepare and edit documents, reports, and presentations.
- Maintain accurate and up-to-date records and databases.
- Provide administrative support to management and staff.
Communication:
- Answer and respond to emails, phone calls, and messages.
- Take and relay messages to staff and management.
- Communicate with clients, vendors, and external partners.
- Prepare and send correspondence, memos, and announcements.
Operations:
- Maintain office supplies, inventory, and equipment.
- Coordinate maintenance, repairs, and services.
- Ensure compliance with company policies and procedures.
- Participate in emergency preparedness and response.
Technology:
- Proficiently use office software (e.g., MS Office, Google Suite).
- Manage phone systems, voicemail, and automated attendants.
- Utilize customer relationship management (CRM) software.
- Troubleshoot basic technical issues.
Requirements:
- High school diploma or equivalent.
- 1-2 years of receptionist or administrative experience.
- Excellent communication, customer service, and organizational skills.
- Proficient in MS Office and Google Suite.
- Ability to multitask, prioritize, and work under pressure.
Preferred Qualifications:
- Associate's or Bachelor's degree.
- Certification in administration or customer service.
- Experience with CRM software and phone systems.
- Bilingual or multilingual skills.
Company Description
Teamwork and accountability are characteristics we rely on heavily during our day-to-day operations. Our firm partners continuously make themselves accessible to staff for mentoring and advising to foster a collaborative environment. We believe that when you have a team of motivated people that are bought into what you're doing, it tends to lead to happier clients and a better working climate.
