Job Summary:

Provide exceptional customer service, administrative support, and serve as the first point of contact for clients, visitors, and employees. Ensure seamless day-to-day operations, maintain a professional and organized reception area, and perform various administrative tasks.

Key Responsibilities:

Customer Service:

Greet and welcome clients, visitors, and employees.
Respond to inquiries, provide information, and resolve issues.
Answer and direct phone calls, take messages, and manage voicemail.
Handle customer complaints and escalate issues to management.

Administrative Tasks:

Manage and maintain reception area, including tidiness and organization.
Sort, distribute, and manage mail, packages, and courier services.
Coordinate meetings, appointments, and events.
Prepare and edit documents, reports, and presentations.
Maintain accurate and up-to-date records and databases.
Provide administrative support to management and staff.

Communication:

Answer and respond to emails, phone calls, and messages.
Take and relay messages to staff and management.
Communicate with clients, vendors, and external partners.
Prepare and send correspondence, memos, and announcements.

Operations:

Maintain office supplies, inventory, and equipment.
Coordinate maintenance, repairs, and services.
Ensure compliance with company policies and procedures.
Participate in emergency preparedness and response.

Technology:

Proficiently use office software (e.g., MS Office, Google Suite).
Manage phone systems, voicemail, and automated attendants.
Utilize customer relationship management (CRM) software.
Troubleshoot basic technical issues.

Requirements:

High school diploma or equivalent.
1-2 years of receptionist or administrative experience.
Excellent communication, customer service, and organizational skills.
Proficient in MS Office and Google Suite.
Ability to multitask, prioritize, and work under pressure.

Preferred Qualifications:

Associate's or Bachelor's degree.
Certification in administration or customer service.
Experience with CRM software and phone systems.
Bilingual or multilingual skills.

Company Description

Teamwork and accountability are characteristics we rely on heavily during our day-to-day operations. Our firm partners continuously make themselves accessible to staff for mentoring and advising to foster a collaborative environment. We believe that when you have a team of motivated people that are bought into what you're doing, it tends to lead to happier clients and a better working climate.

Jarrard, Nowell & Russell, LLC

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